Business owners post policies that apply to their store so that it is clear to customers on store policies.
Top notch...excellent service... Very informative.
Very sparse selection. Staff is clearly pressured to sell what's there rather than educate customers.
I go there only because it's very close to home, and with Herbology open just a few miles away that's not as necessary anymore.
I'd like to leave a few tips for the new owners and disclaimers for new/old customers.
Owners:
I've been to this store over the years and enjoy the product selection. The staff has always been friendly and they still are friendly. However, I'm dissatisfied and disappointed with my resulting experience today. I was so happy to spend money in my hometown supporting a local business that sold products that I will now be buying elsewhere.
Great place for all your vitamin supplements and a really nice couple own the store.
While it can be tough to be a small business owner, customer service is key. Every business will have loses and it is wise to take reasonable loses. No customer wants to spend money at a business where he/she feels that specific scenarios will leave him/her with the short end of the stick when he/she is still willing to spend his/her money at the business. Please don't continue down this path.
Return policies should be printed on the back or bottom of the receipt and/or a sign posted at the register and/or the policy verbally stated to the customer before products are purchased.
If no product should be smelled by customers except for items marked as testers, please place signs near items that customers would normally pursue to smell. We've all seen a 'If you break, you buy' sign which should ensure customers know the expectation.
Please ensure that your staff is on board with all store policies. No customer should have an unfortunate situation on their hands where the staff did not address store policies.
I love this place! It's a family-run health store that has everything you could imagine! I came in for some vitamin drops, which they didn't have in stock, so they ordered them for me and called me when they arrived. Bette's has such a friendly staff and the owners are great!
Think through potential issues and be proactive by providing solutions before they arise.
If you plan to return anything, be aware that there is a 15% restock fee per item, but you will not know this until you decide that you want to return a product(s). For all you know, it could've been made up on the spot because you decided to return a product due to anything(in my case poor customer service in regards to a product purchased). How do I know that restock fee is applicable to everyone and not just me?
Customers: You are not allowed to smell any product that is not labeled as a tester. There are no signs to warn you. Employees neglect to tell you this even though they see you opening unsealed products to smell. Additionally, employees will open unsealed products for you to smell, but this is okay for them just not for customers. Question to all: When have you/how often have you purchased a new product for your skin or hair without opening the unsealed product (lotion, shampoo, soap) to take a whiff?
Bette S Healthy Living is a US Health facility based in Griffin, Georgia. Bette S Healthy Living is located at 424 W Solomon St, Griffin, GA 30223, USA.
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