Further more I instructed the service write Phil that he is to contact me regarding any communication about the repair of this vehicle and he did not follow my wishes. My wife does not understand vehicles, I guess Phil had a problem with me telling him which TSB he needed to look for and address, I had already spoken with a friend whom is a PTOME who gave me several items to check regarding the recall on the transmission. Nor did they give us any update on the status of the repairs in which the vehicle was in their possession for over a week.
This is the second time we have had this vehicle in for warranty/recall and the issues they SUPPOSEDLY fixed has failed.
Stopped outside by someone acting as security making inquiries about my visit after I had an appointment. I was doing a referral and some clown acting as he was security.. I have bought 2 cars at this location and referred another buyer.. I'll see if I continue business there.
Getting my van serviced... Staff is great. Took me in without an appointment.. Nice waiting area
I am sure I am gonna get the run around when I ask to speak with the owner of the dealership. I will not waste my time with any so called manager, or anyone in the service Dept. I will escalate this Jon Huntsman as well as Raj Hair.
Had to have someone come pick her up, had to tie a rope to the passenger door to drive home. They let a vehicle leave their possession that was unsafe to drive. This failure could have been catastrophic at worse, had we been in an accident she could have been ejected. Had a vehicle been coming the other direction around a curve the door could have sung open causing an accident. Trying get to keep the door closed and drive itself was a major concern to my own safety.
I love the Speedway team. Excellent service!
Great friendly people with great knowledge of their product. Service department was great. Got me in on my appointment and out in a flash. Highly recommend.
This service Dept. SUCKS. Picked up my wife's car today after having warranty/recall work done on the transmission as well as the door latches. Wife got in passenger seat, closed door and off we went to run errands this evening. Reached our destination and the passenger door would not latch shut.
I doubt that I will need to contact them. I have posted pics and videos on every social media platform with every hash tag associated with Ford. It will make its own way to their attention.
Speedway Ford is a US Car Dealer based in Griffin, Georgia. Speedway Ford is located at 1710 N Expy, Griffin, GA 30223, USA.
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